Your opinion

A few minutes will do. Your participation in this survey will help us adapt our service and our products to your needs. Your opinion will allow us to better contribute to your activities by reducing accounting tasks irritants.

First, tell us which service is concerned by this opinion survey :

Customer service
Technical support

The first three questions are more specific to your evaluation of technical support or service received, while the last three are about products.

Legend
1Very satisfied 2Quite satisfied
3Satisfied 4More or less satisfied
5Very unsatisfied 6Unsatisfied
9Does not apply

Customer satisfaction survey
What is your level of satisfaction regarding service received from technical support?

1 2 3 4 5 6 9
Access
Help swiftness
Courtesy
Competency and explanation clarity
In a nutshell, did the suggested solution solve your problem?
Yes
No
Partly
Does not apply
Did some element remained unanswered?
Yes
No
Partly
Does not apply
What is your degree of satisfaction for these products qualities?

1 2 3 4 5 6 9
Easiness of use
Flexibility
Comments :
What is your evaluation for the following points on the training received :

1 2 3 4 5 6 9
Duration was sufficient
Visual support
Documentation distributed
Do you comments about our product distribution? Regarding :

1 2 3 4 5 6 9
Shipping delay
Products variety
Comments :
According to you, what should be our priority to improve service?
Comments :
To be able to do a personalized follow-up to your survey, please provide your coordinates and e-mail. Thank you!
E-mail:
Coordinates:

Thank you for your contribution!

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