{"id":24491,"date":"2025-01-15T10:27:55","date_gmt":"2025-01-15T15:27:55","guid":{"rendered":"http:\/\/pprod.avantage.ca\/support\/centre-dassistance\/"},"modified":"2025-02-10T08:26:02","modified_gmt":"2025-02-10T13:26:02","slug":"assistance-centre","status":"publish","type":"page","link":"https:\/\/www.avantage.ca\/en\/support\/assistance-centre\/","title":{"rendered":"Assistance Centre"},"content":{"rendered":"<div class=\"sidebar sidebar--centreAssistance\">\r\n\t<div class=\"sidebar__left\">\r\n\t\t<div class=\"box-centreAssistance\">\r\n\t\t\r\n\t\t\t<div id=\"gauche\">\r\n\t\t\t\t<h3>Need help<br class=\"hidden-xs\"> with your<br class=\"hidden-xs\"> software?<\/h3>\r\n\t\t\t<\/div>\r\n\t\t\t<div id=\"droite\">\r\n\t\t\t\t<p class=\"titre\"><strong>FAQ<\/strong><\/p>\r\n\t\t\t\t<p>Consult the FAQ section on the SMB Portal to find the answers to your questions on your software. <\/p>\r\n\t\t\t\t\r\n\t\t\t\t<p class=\"titre\"><strong>Technical support<\/strong><\/p>\r\n\t\t\t\t\r\n\t\t\t\t<p class=\"titre\">You want to talk to technical support? You have questions? You want to place a service call? <\/p>\r\n\t\t\t\t<p>Use the virtual assistant! <\/p>\r\n\t\t\t\t<p>Click on the <strong>Get help<\/strong> menu in your software and select one of the options. If the assistant does not find the answer to your question, it will help you contact an agent or place a service call. <\/p>\r\n\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t<div class=\"box-centreAssistance--urgence\">\r\n\t\t\t\t<div id=\"gauche\">\r\n\t\t\t\t\t<h3>Emergency<br class=\"hidden-xs\"> phone line<\/h3>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div id=\"droite\">\t\r\n\t\t\t\t\t<p>Do you need to contact our team outside of our normal office hours because of a software emergency? Use our <strong>emergency phone line<\/strong> right away so that we can help you quickly*.<\/p>\r\n\t\t\t\t\t<p>This service is available from Monday to Friday, between 5 p.m. and 10 p.m., and Saturday and Sunday, between 8 a.m. and 10 p.m.<\/p>\r\n\t\t\t\t\t<p>Contact us to activate your access.<\/p>\r\n\t\t\t\t\t<p><img decoding=\"async\" class=\"icons\" src=\"\\wp-content\\themes\\avantage\\assets\\img\\telephone.svg\" alt=\"\">&nbsp;<strong> 1 800 862-5922<\/strong><\/p>\r\n\t\t\t\t\t<p>*Fees apply.<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div class=\"box-centreAssistance box-centreAssistance--aide\">\r\n\t\t\t<div id=\"gauche\">\r\n\t\t\t\t<h3>Need help<br class=\"hidden-xs\"> with your<br class=\"hidden-xs\"> customer<br class=\"hidden-xs\"> account?<\/h3>\r\n\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t<div id=\"droite\">\r\n\t\t\t\t<p class=\"titre\"><strong>Customer service<\/strong><\/p>\r\n\t\t\t\t<p>If you want to make an address change, register your software or if you have questions about your billing, our customer service team is there to help you. <\/p>\r\n\t\t\t\t\r\n\t\t\t\t<p><img decoding=\"async\" class=\"icons\" src=\"\\wp-content\\themes\\avantage\\assets\\img\\telephone.svg\" alt=\"\">&nbsp;<strong> 1 800 862-5922<\/strong><\/p>\r\n\t\t\t\t<span><img decoding=\"async\" class=\"icons\" src=\"\\wp-content\\themes\\avantage\\assets\\img\\email.svg\" alt=\"\">&nbsp;<a href=\"mailto:serviceclientqc@acceo.com\"> serviceclientqc@acceo.com<\/a><\/span>\r\n\t\t\t\t\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<div class=\"sidebar__right\">\r\n\t\t<div class=\"sidebar__right__top\">\r\n\t\t\t<h3>Useful links<\/h3>\r\n\t\t\t\t<ul>\r\n\t\t\t\t<li>\r\n\t\t\t\t\t<a href=\"\/en\/support\/training-center\/\">Training catalogue <img decoding=\"async\" class=\"fleche\" src=\"\\wp-content\\themes\\avantage\\assets\\img\\fleche.svg\" alt=\"\"><\/a>\r\n\t\t\t\t<\/li>\r\n\t\t\t\t<li>\r\n\t\t\t\t\t<a href=\"\/en\/professional-services\/\">Professional services - Avantage <img decoding=\"async\" class=\"fleche\" src=\"\\wp-content\\themes\\avantage\\assets\\img\\fleche.svg\" alt=\"\"><\/a>\r\n\t\t\t\t<\/li>\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t<div class=\"sidebar__right__bottom\">\r\n\t\t\t<img decoding=\"async\" class=\"\" src=\"\\wp-content\\themes\\avantage\\assets\\img\\icone_PLAN_DE_SERVICE_76X83.svg\" alt=\"\">\r\n\t\t\t<h3 class=\"\">Are you subscribed<br class=\"hidden-xs hidden-sm\"> to Avantage?<\/h3>\r\n\t\t\t<p class=\"\">Every Avantage version allows you to benefit from unlimited technical support, software updates and our exclusive help content. To learn more about the different software versions, <a href=\"\/en\/solutions\/avantage-smb\/\">go here<\/a>.<\/p>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Need help with your software? FAQ Consult the FAQ section on the SMB Portal to find the answers to your questions on your software. Technical support You want to talk to technical support? You have questions? You want to place a service call? Use the virtual assistant! 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